How do I redeem a Gift Certificate?
Your gift certificate email should include a long code. When you have selected the items you wish to purchase, go through to the checkout page. On the order summary box there is a link for 'Coupon/Gift Certificate'. Enter your code in here and it will be applied to your order. Continue through the checkout as normal and the amount purchased will be deducted from your gift certificate balance. You can check your gift certificate balance here.
I'm looking for this particular eco-friendly or natural mumma thingy. Can you help me find it?
If you are looking for something in particular please let us know at firstname.lastname@example.org - we are always open to finding new beautiful eco-friendly products for our Milk and Love Mums!
Where do you find your products?
We research eco-friendly and natural maternity, breastfeeding and baby related products that are available on the market and then ask questions about what materials are used, and where the products are made. We also ask about who made the products and what working conditions they were made under. It is incredibly important to us that we stock products that are made sustainably. Taking small steps toward a more environmentally friendly lifestyle together, we can leave a better world for our children.
Baby Gifts for Mum and Baby
We specialise in unique and thoughtful gift boxes for Mum and Baby. Do you want to create something special and unique? You can Create Your Own Gift Box with Milk and Love. Just follow the steps:
1. Select "Create Your Gift Box' and select the design and add your message (don't forget to say who it is from!)
2. Select the products you want included in your gift box and add them to your cart
3. Once you're happy with your selection head through the checkout. We will assume that all the products in your order are to go inside the gift box. If you want us to do something different, please add order notes at this stage to let us know
4. Kick back and relax! We'll create your beautiful baby gift for you and send it to your recipient.
Lactation Cookies and Tea
Which products are right for me?
Choosing lactation products is a personal decision and comes down to personal preference and what works for you. We suggest starting with one of our bundles which allows you to try different brands and types of products – not just cookies! Try them each separately for a few days and see which ones work for you and that you also enjoy.
While we have many mums give us very positive feedback, lactation products unfortunately don't work for everyone. If you are worried or concerned about your milk supply we always recommend getting in touch with a lactation consultant as there are many factors that contribute to this. The Australian & New Zealand Lactation Consultants website has a postcode locator that enables you to find someone close to you.
You can read more about Lactation Tea, Cookies and Mixes on our Blog, Lactation Cookies: Just a trend or actually useful?
How much should I consume?
Start with the recommended amount – usually 1-2 cookies per day and then increase or decrease depending on effectiveness.
How long do lactation products take to work?
Feedback from our customers tells us that you will notice a change reasonably quickly – within a day or two.
Delivery Time Frames and Tracking
How long will it take to get my beautiful new things?
We know how excited you are to get your gorgeous new things! We ship using a combination of Australia Post and Fastway Couriers to get it to you as quickly as possible. Normally your order is packed and into the post box within 24hours of placing your order, although sometimes it can take a bit longer during sales. You can check the estimated shipping time using the Australia Post Delivery Time Calculator, but we will also send you a tracking number as soon as it is packed. All orders are shipped from postcode 4064. Please check out our shipping policy here.
What are your shipping and returns policies?
Can I track my delivery?
Yes absolutely! Once your order is packed and ready to go you will receive an email advising of the tracking number for this order. This will not become live on the Australia Website straight away but usually becomes active overnight.
My tracking number has no activity?
Sometimes Australia Post doesn't scan the tracking number until delivery. This happens because they are working hard to get your parcel to you as quickly as possible. We send you a shipping confirmation on the day we take it to Australia Post, so you can estimate your delivery from that notification. Sometimes you can call Australia Post and they may have more information on where your parcel is than the website.
Shopping with Milk and Love
How can I find the terms and conditions of using the Milk and Love website?
You can find all of our terms and conditions here.
I'm not getting your emails? How can I join the Milk and Love Mum Community?
We love our Milk and Love Mum community! We send out information about gorgeous new arrivals, members-only special offers and sales info to our Milk and Love Mums first. You can join thousands of Milk and Love Mums and be inspired by joining us now :)
Do you have a loyalty program?
Yes! We love our regular customers, and have a Milk & Love Insiders Program to reward you with special offers, exclusive pre-order events and hearts every time you shop with us. Find out more about our insiders program here.
Can I use more than one coupon with my order?
Sorry, but our system only allows you to enter one coupon code and will take the last coupon code entered. If you're having any troubles please contact us!
How do I use my coupon code?
Login and go to the left hand bottom corner and click on M&L Insiders. You can see what rewards are available in the pop up box and then click on the pink box/get reward. Select Yes to Redeem then copy the code to your clipboard. Once you have got everything in your cart, go to card and 'check out now'. On the Right Hand Side there is a blue link 'coupon/gift certificate. Click on this and paste your code in here and then press Apply. This will reduce your total.
If too much time has lapsed between copying the code and using it you will need to go in and redeem it again to access a new code. Don’t worry, your reward won’t disappear until it has been redeemed.
I love your products, how do I become a stockist?
I have a question that isn't on this page!
Please contact us at email@example.com for one of our friendly team members to help you out :) We'd love to hear from you!