Get Free Delivery on orders over $100*
*This excludes some remote postcodes
We're working hard to get your beautiful orders packed and shipped as quickly as possible! We ship all orders from our warehouse in Brisbane, Queensland.
Christmas Deliveries: Orders must be placed before the 20th of December with Express Post shipping for AusPost to deliver before Christmas - This excludes NT and WA which will take longer.
We do not recommend shipping your gift to a hospital. Due to restrictions post COVID, along with delays within hospital mailing rooms, we find these parcels rarely arrive before the new family gets discharged. These parcels are often returned to sender and incur additional return to sender fees and re-delivery fees.
If you need it fast, please choose Express Post. 90% of our orders are sent via AusPost. Please be aware that AusPost delays are outside of our control. If your order is bulky we may send it via courier.
Current AusPost Delivery Estimates are available here: AusPost Delivery Estimates
We ship all parcels requiring signature on delivery to avoid parcel theft. You can choose to opt out of this and have your parcel left in a safe place using the AusPost app at your own risk.
Metro Shipping Rates
- Standard $10 (or free on orders over $100)
- Express $15
Remote Postcodes Rates
- QLD Standard: $10 // Rest of Australia Remote Standard: $19.95
- QLD Express: $19 // Rest of Australia Remote Express: $29.95
1. How long will it take until I receive my order?
Please check the current Delivery Estimates from Australia Post here. We ship all parcels from our Brisbane shop in Queensland. Our packing team does their best to pack your order quickly, however gift wrapping does take time and during peak times, there can be some delay.
Express - We prioritise our Express orders and pack them first. Your order is sent via premium Express Post with AusPost and will normally take between 1 and 6 days depending on destination.
Free/Standard - We pack your order normally within 1 to 3 business days (during busy periods this can be up to 5 or 6 business days) and ship via regular AusPost which can take between 1 and 6 weeks, depending on the destination.
2. Why is it taking longer to deliver orders?
We recommend choosing Express Shipping if you need it fast. We pack Express orders first, and they are sent using premium Express Post. For up to date Shipping info, please see the current Delivery Estimates from Australia Post here.
Please do not send your order to a hospital as the recipient has normally checked out before the parcel makes its way to them.
3. My order is a Gift. How do I add Gift Wrapping?
You can add a Gift Box, Red Ribbon and Greeting Card with our Build your own gift option, and we will wrap it beautifully for you.
Alternatively if you simply want us to add extra protection when we're packing your items, please let us know in the order comments and we will take extra care with the items.
4. How do I get shipping updates?
You will receive a shipping confirmation email once your order is packed. The email contains a tracking ID that you can use to track your order.
You can also subscribe to tracking updates via AusPost, or download the AusPost app to keep up to date on your delivery.
5. Can I get my parcel left without a signature?
You can opt to have your parcel left without signature with Australia Post once your parcel is shipped, using the AusPost app. We send all orders requiring a Signature on Delivery to ensure that your parcel is received safely and securely and reduce the risk of theft or loss.
Please be aware that we are unable to accept any responsibility for lost or incorrectly delivered parcels.
6. It's urgent! Can I get my parcel delivered Same Day?
Unfortunately we no longer offer same day shipping.
7. Remote location shipping
If you are in a remote location we charge a flat rate for standard delivery via Australia Post. We are happy to obtain an exact shipping quote for you, please just get in touch with your order and we will provide a quote for both standard and express post shipping options via Australia Post for your items. You can send your inquiry to firstname.lastname@example.org - you can add your items to your cart or wishlist and send it to us, or just include the items in the email.
8. My parcel is being Returned to Sender! What happens next?
Sometimes if the address is incomplete or incorrect, or if a parcel is not collected from a Post Office in time, it will be returned to Milk and Love. We recommend you always double check your order confirmation email after placing your order to make sure the shipping address is correct.
Please be aware that if your parcel is returned to us, we are charged by AusPost for the return shipping. We charge a $15 handling fee for all return to sender parcels, plus our usual shipping costs to resend it back to you. If you choose to cancel your order after it has been shipped we will deduct the $15 handling fee from the return. Original postage charges are also non-refundable.
9. I live near you guys! Can I pick up or click and collect?
Unfortunately we no longer offer this option.
10. My order hasn't arrived yet! What can I do?
If you are concerned, or have not received your parcel within the average time frame expected, please get in contact with us so we can follow up with Australia Post or the relevant Courier on your behalf.
Please be aware that we are not responsible for any delays in delivery that are beyond our control. Please contact us at the time of placing your order if you have specific delivery requirements.
If you have a question about shipping or would like more information please email us at email@example.com or give us a call on 07 3160 9418.