Clothing Returns & Exchanges
30 day satisfaction guarantee, no questions asked.
We want you to look and feel fabulous in your clothes!
If you don’t like a clothing item you have purchased you can return or exchange the item within 30 days from the date of purchase. Sale or promotional code discounted items may receive a store credit only. The item returned must be in the same condition as when it was posted. It should be unworn and unwashed and have tags still attached. The items must also be free from odours including perfume, deodorant, smoke and the like.
For promotional offers where free items are received or the price of an item is reduced by using a multi-buy option or promotional code, returns may receive a store credit only. Promotional discounts or offers cannot be applied to past purchases. If at our discretion, a refund is approved, the cost of these items will be deducted from any refund, where the net sale (after return is processed) no longer meets the original criteria required for the free or discounted item to be claimed.
Returns Form and Notifications
You must notify us via email (firstname.lastname@example.org) within 30 days of receiving your item, and post the item along with a completed Exchanges & Returns form. Except where an incorrect or faulty item has been received, we are not responsible for the cost of returning items. You can download an Exchanges & Returns form by right clicking here and selecting SAVE (Exchanges & Returns Form)
Please post items, using a secure, traceable method to:
Milk and Love
PO Box 990
Paddington Qld 4064
Refunds will be made by the original payment method and we will endeavour to ensure refunds are processed within 14 days.
Change of Mind Returns
Milk and Love accepts returns and exchanges on some of our non-clothing products* provided they are unused and in their original, undamaged packaging with seals unbroken. For items bought on clearance we offer a store credit.
Please return the product to the secure address listed in the section above. Please make sure you include a copy of our returns form (see above), or a handwritten note with your order number. We do not refund the delivery costs. We recommend keeping the tracking number when you send an item to us.
*Please be aware we don't allow change of mind returns on food and personal care items. This includes, but is not limited to lactation cookies, teas, mixes, and perishables, breast pumps and skincare also cannot be returned. This is to ensure the integrity of these products being sent to our customers.
We also cannot accept returns on any Haakaa products, breast pads, breast hot/cold packs, perineum hot/cold packs, feminine hygiene products
Gift Box Returns
Please be aware that Gift wrapping, Gift cards and the original shipping costs incurred are not refundable and will be deducted from the total return value.
We also cannot accept change of mind returns on gift cards.
If you want to exchange the item for a different size or colour we recommend that you purchase and pay for the new item as soon as possible, and note that it is an EXCHANGE item, along with your original invoice number in the comments. This will ensure that you do not miss out if we run out of stock. We will then refund you the cost of the returned item including any shipping costs that you incurred in purchasing the exchange item, when we receive the original item and process the exchange. You will need to pay for the cost of returning the item to us.
Alternatively, you can email us at email@example.com with details (and web links) to the product that you would like to exchange and we will happily put the item/s aside for you until we receive your return. Once your return has been received and, we will post out your exchange item/s. If there are any additional charges applicable for the exchange items, we will notify you and issue a payment request. We will happily pay for the postage costs incurred in sending out your exchange items, even if you add more to your order :)
Incorrect / faulty or damaged items
If we have sent you the wrong item, please contact us within 7 days of receiving the item. We can then either send you the correct item or a substitute where appropriate, or apply a store credit to your account. In some cases, we will ask you to send the original item back to us and refund you for the return postage costs. Please do not dispose of the item until advised.
If the item you have received is faulty, please first check out our Frequently Asked Questions page for any troubleshooting tips that may assist. Otherwise, please contact us to discuss any options that are available. Where possible, we will endeavor to resolve the issue directly. To ensure a quick resolution, we may ask you to provide any or all of the following - photos, a short video, serial number, batch number or Best Before date. In some instances, you may need to send the item back to us for an inspection before we are able to accept a warranty claim. Please do not dispose of any parts of the order until advised. In this case, if a warranty claim is accepted, we will re-imburse you the costs of return postage. These rights are in addition to consumer guarantees under the Consumer and Competition Act which cannot be excluded.
We understand that from time to time, things change and you might need to cancel an order after it has been placed. We will do our best to respond to your cancellation request and cancel your order in our system. A $15 handling fee will be charged to cover administration costs associated with cancelling your order. This fee applies to all order cancellations that are requested after an order has been placed. This fee will be deducted from your refund, however, you will also be eligible to have any postage charges that you have paid refunded to you if your order has not yet been shipped.