Milk and Love accepts returns and exchanges on some of our products provided they are in as new condition, unused and in their original, undamaged packaging with seals unbroken. For items bought on clearance we offer a store credit.
Please return the product to:
PO Box 990
Please make sure you include your contact details and order number and the reason for the return. Please note that we do not refund delivery costs or gift wrapping costs. We recommend keeping your tracking number when you send an item to us.
*Please be aware we don't allow change of mind returns on food and personal care items. This includes, but is not limited to lactation cookies, teas, mixes, and perishables, breast pads and skincare also cannot be returned. This is to ensure the integrity of these products being sent to our customers.
We also cannot accept returns on any Haakaa products, breast pads, feminine hygiene products
Gift Box Returns
Please be aware that Gift wrapping, Gift cards and the original shipping costs incurred are not refundable and will be deducted from the total return value.
We also cannot accept change of mind returns on gift cards.
Incorrect / faulty or damaged items
If we have sent you the wrong item, please contact us within 7 days of receiving the item. We can then either send you the correct item or a substitute where appropriate, or apply a store credit to your account. In some cases, we will ask you to send the original item back to us and refund you for the return postage costs. Please do not dispose of the item until advised.
If the item you have received is faulty, please first check out our Frequently Asked Questions page for any troubleshooting tips that may assist. Otherwise, please contact us to discuss any options that are available. Where possible, we will endeavor to resolve the issue directly. To ensure a quick resolution, we may ask you to provide any or all of the following - photos, a short video, serial number, batch number or Best Before date. In some instances, you may need to send the item back to us for an inspection before we are able to accept a warranty claim. Please do not dispose of any parts of the order until advised. In this case, if a warranty claim is accepted, we will re-imburse you the costs of return postage. These rights are in addition to consumer guarantees under the Consumer and Competition Act which cannot be excluded.
We understand that from time to time, things change and you might need to cancel an order after it has been placed. We will do our best to respond to your cancellation request and cancel your order in our system. A $15 handling fee will be charged to cover administration costs associated with cancelling your order. This fee applies to all order cancellations that are requested after an order has been placed. This fee will be deducted from your refund, however, you will also be eligible to have any postage charges that you have paid refunded to you if your order has not yet been shipped.