To our beautiful customers,
Thank you so much for your patience and understanding as we try to get your parcels to you quickly. We are working as hard as we can to get your orders out to you as quickly as possible, while also experiencing delivery delays from our own suppliers and social distancing.
OCT 2021 UPDATE
Milk and Love is now focussing on our online orders as a priority. We are experiencing very high order volumes and it is taking us 2-3 business days to get regular orders out. We prioritise Express Orders first, so please choose Express if your order is urgent.
Please be aware that shipping delays are continuing across Australia, combined with very high order volumes. We recommend using Express Post if you need it quickly, although please be aware that Express Post is no longer next day guarantee, it is still the fastest option. Parcels going to some areas in WA can take up to 10 to 15 days even via Express Post. Regular post to NSW and VIC is also heavily affected, due to large volumes and health restrictions within the Sydney and Melbourne processing facilities. Parcels can take up to 4 weeks for delivery with little or no scans for several weeks. For more information, please refer to the Australia post website.
Pick Ups Available for Queensland Customers
Simply buy your items through the website and select 'Pick Up' at the checkout. We will email you as soon as your items are ready for pick up from the shop. You can pick up Mon to Fri 9:30 till 2:30pm by calling us from outside and we will bring your order outside and place on the table for you to pick up.
Have a wonderful day and thank you for shopping with Milk & Love!
xox Corryn and the Milk and Love team.
Latest update: We are no longer shipping internationally due to the lack of flights and extensive delays in shipping.
Domestic Shipping Update
Australia Post is continuing to experience delivery delays due to social distancing requirements and increased parcel volumes across Australia. You can track your delivery through parcel tracking, the chatbot and the MyPost App. For the latest information about delays and impacts please visit auspost.com.au
We are still aiming to get most orders out each day, however Express Post Shipping is recommended for urgent orders, although next day delivery is not guaranteed, it is still faster than regular post. We will prioritise all Express orders received by 10am Brisbane time each day.
Please note that Australia Post are also not investigating delayed parcels within 2 weeks of the expected delivery date. If your parcel has not been delivered within 4 weeks from shipping, please email us at firstname.lastname@example.org and we can lodge an enquiry with AusPost.
Do you have a question? Send us an email at email@example.com and we'll get back to you as soon as possible!